How Are We Handling COVID-19?

At Pastel Interactive, the safety of our customers and their families remains our utmost priority. In light of the current situation, we want to reassure you that we are fully committed to maintaining a safe and seamless online shopping experience. Here are some important updates:

  1. Online Only: Our business continues to operate exclusively online to prioritize the health and well-being of everyone involved. You can shop our entire collection from the comfort of your home.

  2. Enhanced Safety Measures: Our manufacturers and staff are strictly adhering to recommended health and safety guidelines. We have implemented rigorous sanitation practices and precautions to ensure a safe working environment.

  3. Expedited Shipping: We understand the importance of timely delivery. All orders will be processed promptly, and we strive to ship them within 5-7 business days. We are working closely with our shipping partners to ensure your products reach you as quickly as possible.

  4. Uninterrupted Supply Chain: Our supply chain for merchandise remains unaffected. You can trust that all orders will be processed and shipped/delivered as usual. We are closely monitoring the situation and following guidance from local, provincial, and federal authorities.

  5. Transparent Communication: We are committed to keeping you informed. If there are any changes or disruptions to shipping or delivery, we will notify you immediately. Rest assured, we are working diligently to minimize any potential impact on your shopping experience.

  6. Prioritizing Health: We encourage you and your family to prioritize your health and well-being during these times. Take the necessary precautions, and remember that self-care and reflection are essential. Stay safe, healthy, and positive.

Thank you for your continued support and trust in Pastel Interactive. We are here to assist you beyond our regular business hours, ready to address any inquiries or concerns. Please feel free to reach out to our home office.

Stay healthy and take care of yourselves and your loved ones.

With warm regards,

J.K. Scott CEO, Pastel Interactive